Privacy Policy | Wxchange

WXCHANGE ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you visit our website at wxchange.com.au or otherwise interact with us.

By using our website or providing us with your personal information, you consent to the collection and use of your information as described in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Contact information - including your name, email address, phone number, and business name
Business information - including ABN, business type, and business location
Enquiry information - including details of your device enquiry, payment preferences, and business requirements
Communication records - including emails, SMS messages, and notes from consultations
Website usage data - including IP address, browser type, pages visited, and time spent on the site (collected automatically via cookies and analytics tools)

We do not collect payment or financial information directly through our website. Any finance or lease applications are handled by our finance partners under their own privacy policies.

2. How We Collect Personal Information

We collect personal information in the following ways:

When you complete an enquiry form or contact form on our website
When you contact us directly by phone, email, or SMS
When you interact with our automated messaging and CRM system (GoHighLevel)
When you book a consultation with us
Automatically when you visit our website through cookies and analytics tools

3. How We Use Your Personal Information

We use your personal information to:

Respond to your enquiries and provide information about our products and services
Process device purchase, lease, or finance enquiries
Send you relevant communications including follow up messages, newsletters, and promotional offers
Improve our website and services
Comply with our legal and regulatory obligations
Manage our ongoing business relationships with clients and partners

We will only use your personal information for the purposes for which it was collected, or for directly related purposes that you would reasonably expect.

4. Disclosure of Personal Information

We may disclose your personal information to:

Our finance and lease broker partners for the purpose of processing finance or lease applications
Our marketing and technology service providers including GoHighLevel (CRM), email marketing platforms, and website analytics providers
Our team members who require access to fulfil your enquiry or provide our services
Government or regulatory bodies where required by law

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

Some of our service providers may be located outside Australia. Where we transfer your personal information overseas, we take reasonable steps to ensure it is protected in accordance with the Australian Privacy Principles.

5. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any email we send you
Replying STOP to any SMS we send you
Contacting us directly at the details below

We will process your opt-out request promptly and within a reasonable timeframe.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve your experience and help us understand how our site is used. Cookies are small text files stored on your device. You can disable cookies in your browser settings, however this may affect the functionality of our website.

We use analytics tools including Google Analytics to collect anonymised data about website usage. This data is used to improve our website and marketing.

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. Our CRM system (GoHighLevel) uses industry-standard security measures to protect your data.

While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the security of information transmitted to or from our website.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate or incomplete information. To make a request, please contact us using the details below.

We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles. In some circumstances we may be unable to provide access, and if so we will explain why.

9. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us at the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at wxchange.com.au. We encourage you to review this policy periodically.

11. Contact Us

For any privacy related enquiries, requests, or complaints, please contact us at:

WXCHANGE

Email: info@wxchange.com.au

Phone: 0474 806 813

Website: wxchange.com.au

This Privacy Policy should be reviewed by a qualified Australian legal practitioner before publication.